So over the last weekend I was having a little bit of trouble resubscribing for another month SAMI.  Well, turns out that there was a little glitch with the billing system and for existing members, there is only 3 month and 6 month options.

well after trying a few things SAMI got me all setup in the meantime while they work on the site.

having said that this is what ive learned about SAMI support thus far.

1) every person i chatted with online was intelligent and really wanted to help me.  everyone made a point to tell me "were going to figure this out for you".  people with a very "can do" attitude.

2) I never felt shuffled around or felt like i was being a hassle.  I got the impression that me being happy was a big deal to them.


I dunno how good the phone support is because i didnt try it.  i like dealing with support online better so i can send people screenshots if need be.  If any of my fellow students here has ever wondered if support here is good, lemme tell you, it is.  we get our money's worth around here.

based on my support experience im gonna buy at least 3 months next time.  you guys rock =).